Shipping Policy

Last Updated: August 4, 2026

Thank you for choosing Velor. We are committed to providing a smooth and reliable shopping experience. Below you will find important information about our shipping process, delivery times, and policies.

Order Processing Time

All orders are processed within 1–3 business days after purchase.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can follow your package’s journey.

Please note that orders are not processed or shipped on weekends or holidays.

Shipping Times

Our estimated delivery times are:

United States:
7–15 business days

International Orders:
10–25 business days

Delivery times may vary depending on your location, shipping carrier delays, customs processing, weather conditions, or other circumstances outside of our control.

While we work hard to deliver your order as quickly as possible, we cannot guarantee exact delivery dates.

Tracking Your Order

Once your order has shipped, you will receive a tracking number via email.

Please allow 2–5 business days for tracking information to update after your order has been shipped.

If your tracking information has not updated after this period, please contact our support team and we will assist you.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the items purchased.

From time to time, we may offer free shipping promotions or special delivery offers.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an incorrect address is provided, please contact us within 24 hours of placing your order. We will do our best to make corrections before your order is processed.

Once an order has been shipped, we are unable to change the delivery address.

Lost, Stolen, or Delayed Packages

Once your order has been shipped, it is the responsibility of the shipping carrier.

If your package is marked as delivered but you have not received it, please:

• Check around your property and with neighbors
• Contact your local delivery carrier
• Contact us so we can help investigate the issue

We are not responsible for packages that are lost, stolen, or incorrectly delivered after confirmed delivery by the carrier.

Customs, Duties, and Taxes

For international orders, customers may be responsible for any customs fees, duties, or taxes required by their country.

These charges are determined by local authorities and are not controlled by Velor.

Contact Us

If you have any questions regarding your order or shipping, please contact our support team:

Email: [Your Support Email]

We are happy to help and will do our best to provide a great shopping experience.

Thank you for choosing Velor.