Refund policy

REFUND & RETURN POLICY

We offer a 60-day guarantee. If you're not satisfied, you may request a return within 60 days of delivery.

How to start a return — Email support@shopvelor.co within 60 days of delivery with your order number and reason, and reach out to us for any information you need about your return. We'll reply with a Return Authorization (RMA) and return instructions. Please don't ship anything back until you receive an RMA — unauthorized returns can't be processed.

Return conditions (change of mind) — Items must be unused and in original condition and packaging. You're responsible for return shipping, which is non-refundable, and you must use a trackable method and provide the tracking number. We're not responsible for returns lost in transit.

Refunds — Once your return is received and inspected, approved refunds are issued to your original payment method within 5–10 business days.

Damaged, defective, or incorrect items — Contact us within 7 days of delivery with photos. In most cases we'll refund or replace without requiring a return.

Questions about anything at all? Email us at support@shopvelor.co and we'll help.