Privacy policy

PRIVACY POLICY

This Privacy Policy describes how Velor ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from shopvelor.co (the "Site").

Information We Collect — When you visit the Site or make a purchase, we may collect: contact details (name, email, phone); billing and shipping addresses; payment information (processed securely by our payment provider); order history and account information; and device/usage data collected automatically through cookies and similar technologies.

How We Use Your Information — To process and fulfill your orders; communicate with you about your order, account, or support requests; send marketing communications where you've opted in; detect and prevent fraud; and improve our Site and customer experience.

How We Share Your Information — We share personal information with trusted third parties who help us operate, including our e-commerce platform (Shopify), payment processors, shipping and fulfillment partners, and marketing and analytics providers. We may also disclose information to comply with the law, respond to legal requests, or protect our rights. We do not sell your personal information.

Accuracy of Information — Some product and fulfillment information is provided to us by third-party suppliers. While we work to keep information on the Site accurate and up to date, we cannot guarantee it is complete or error-free at all times, and we correct inaccuracies when we become aware of them.

Cookies — We use cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use it. You can control cookies through your browser settings.

Your Rights — Depending on your location, you may have the right to access, correct, delete, or restrict use of your personal information. To make a request, contact support@shopvelor.co.

Data Retention — We retain personal information as long as needed to fulfill the purposes described here, including legal and accounting requirements.

Marketing — You can opt out of marketing emails anytime via the unsubscribe link or by contacting support@shopvelor.co.

Changes — We may update this Privacy Policy from time to time. Updates take effect when posted on this page.

Contact Us — Questions? Contact support@shopvelor.co.