Privacy policy

Privacy Policy

This Privacy Policy describes how Velor ("we", "us", or "our") collects, uses, and discloses your personal information when you visit, use, or make a purchase from shopvelor.co (the "Site").

Information We Collect
When you visit the Site or make a purchase, we may collect:

  • Contact details including your name, email address, and phone number
  • Billing and shipping addresses
  • Payment information (processed securely by our payment provider)
  • Order history and account information
  • Device and usage data collected automatically through cookies and similar technologies

How We Use Your Information
We use the information we collect to:

  • Process and fulfill your orders and subscriptions
  • Communicate with you about your order, account, or support requests
  • Send marketing communications where you have opted in
  • Detect and prevent fraud
  • Improve and optimize our Site and customer experience

How We Share Your Information
We share your personal information with trusted third parties who help us operate our business, including:

  • Our e-commerce platform (Shopify)
  • Payment processors
  • Shipping and fulfillment partners
  • Marketing and analytics providers

We may also disclose your information to comply with applicable laws, respond to legal requests, or protect our rights. We do not sell your personal information.

Cookies
We use cookies and similar technologies to operate the Site, remember your preferences, and understand how visitors use our Site. You can control cookies through your browser settings.

Your Rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal information. To make a request, contact us at support@shopvelor.co.

Data Retention
We retain your personal information for as long as needed to fulfill the purposes described in this policy, including legal and accounting requirements.

Marketing
If you receive marketing communications from us, you can opt out at any time using the unsubscribe link in any email or by contacting us at support@shopvelor.co.

Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Updates take effect when posted on this page.

Contact Us
If you have any questions about this Privacy Policy or how we handle your information, contact us at support@shopvelor.co.